Shipping & returns
SHIPPING
As soon as your items are shipped, you will receive an email with all tracking information.
BELGIUM
☼ delivery time: 2 - 4 business days
☼ free shipping on orders over €100
NETHERLANDS & LUXEMBOURG
☼ delivery time: 2 - 5 business days
Please contact us if your country is not mentioned, so we can check the shipping options for you
RETURNS
If you'd like to return a product reach out to us, we will be glad to help you. Some rules of engagement first, before you wish to return any products:
☾ Starting on the day of delivery, you have 14 days to apply for an exchange or return. Applications sent after this period will not be accepted.
☾ Make sure that the product is in perfect condition, with all labels attached and in its original plastic bag.
☾ Postal costs for returned products are the customers responsibility. This will only be refunded in case of faulty, damaged or incorrectly supplied products.
☾ We cannot be held accountable for any products lost in transit.
☾ Make sure that all previous information is understood and respected before reaching out to us.
PROCEDURE
- Go to: https://ibbiecollection.sendmyparcel.me
- Your barcode starts with 3232... (on your shippinglabel)
- You will be able to pay and download your return label